Cancellation, Refund, and Return Policy
Effective Date: 23 July 2024
Bharatkhand (“we”, “our”, or “us”) is committed to providing you with high-quality products and services. This policy outlines the terms under which you may cancel your order, request a refund, or return products purchased from our website Bharatkhand Consortium of Farmers Producer Company Limited. Please read this policy carefully.
1. Cancellation Policy
1.1 Order Cancellation
Before Shipping: You may cancel an order at any time before it has been shipped. To cancel your order, please contact our customer service team at bharatkhandproducts@gmail.com as soon as possible. Once we have processed your cancellation request, you will receive a confirmation email. After Shipping: If your order has already been shipped, your order will not be cancelled and there will be no refund.
2. Refund Policy
2.1 Eligibility for Refund
Products once delivered if are in a bad shape or condition which includes spoilage of food items, change in colour, texture and shape of the product will only be considered for refund. You need to email your request with a proper reference image at bharatkhandproducts@gmail.com within 24 hours of the delivery. Once your request is processed you will get an email for further correspondence. Memberships: Membership fees are non-refundable. If you cancel your membership, you will retain access to the membership benefits until the end of the current billing cycle. No prorated refunds will be provided for partial periods.
2.2 How to Request a Refund
To request a refund, please follow these steps:
Contact Us: Email our customer service team at Info@bharatkhand.net with your order number and reason for the refund request.
Return Instructions: You will receive instructions on how to return the product (if applicable).
Processing Time: Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
2.3 Refund Policy
Refund will credited to the same mode of payment within 10 working days
2.4 Return Policy
Product will be eligible for return within 10 working days
2.5 Shipping Policy
Product will be delivered within 3 working days
3. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically to stay informed about our cancellation, refund, and return procedures.
Contact Us
If you have any questions or concerns about this policy, please contact us at: Bharatkhand
Address:
Bharatkhand Consortium of FPO,House number C -78, BDA Colony, Kohefiza,Bhopal (MP) India - 462001
Telephone:
Bharatkhand Consortium: 9039035015, 9039035016 Bharatkhand Products: 09584090101
Mail Us:
bharatkhandproducts@gmail.com